FAQ's
How to access my e-book? (Video Tutorial)
My e-book button is missing (Video Tutorial)
Copy of an invoice
Open your order confirmation e-mail.
Click "View your order" for a complete invoice.
You can also email us, and we can provide you a PDF copy of your invoice.
Where's my order confirmation or e-book?
Order confirmations containing the link for your e-book/digital copy are automatically sent to your email once your payment is received.
If you did not receive any emails after your purchase, it may be because you entered your email address incorrectly. Please contact us by email or chat if you think this may be the case.
You sold me the wrong book...
It is your responsibility to know which book is required for your course.
We only stock and sell items that are requested by your school.
Textbook lists are checked and re-checked to ensure accuracy, but sometimes textbooks change at the last minute. In this case, we offer a generous return policy to help offset this inconvenience
Book purchases are made at the discretion of the customer - we are not responsible for books purchased in error.
Please check with your school to determine required and suggested materials.
Our course and textbook lists are to be used to find the books you need for your course. You should verify this information with your course outline to ensure you are purchasing the correct book.
If you still feel an item is overpriced, email us (we cannot do this over the phone) and we'll try to explain things - or maybe we'll even lower the price for everyone!