Help

Common Questions

Step 1: Retrieve your Access Code via Order Status page

Click the link on your order status page immediately after checkout.

Step 2: Retrieve your Access Code via E-mail

Copy your code then click the link in your Ebook code/Digital content e-mail.

Step 3: Login or create an account on Bookshelf

Important Information!
iOS users must redeem their code on the Bookshelf website. The app does not allow for code redemption.

Step 4: Redeem Code

Click "Redeem Code"

You can do this from the “Home” page or the Navigation pane

Step 5: Paste Code

Paste your code. Then click “Redeem”

Congratulations you have successfully accessed your e-book!

If you have received any error codes or are unable to access your e-book, please reach out to us at sales@ufredbookstore.com.

Open your order confirmation e-mail.

Click "View your order" for a complete invoice.

You can also email us, and we can provide you a PDF copy of your invoice.

All of our items are sold at the publisher's suggested retail price.

We offer discounts where we can and ebook options to help lower the cost of your textbooks.

We constantly check and compare prices between other online stores and marketplaces. If you feel you have found a better deal somewhere else, please be careful as some items sold here have additional components such as study guides or supplemental materials that other retailers do not sell.

If you still feel an item is overpriced, email us (we cannot do this over the phone) and we'll try to explain things - or maybe we'll even lower the price for everyone!

Returns

Click here to request a return

Please review our refund policy below BEFORE submitting your request as there are fees associated with certain types of returns.

PRINT BOOK AND MERCHANDISE RETURNS:

DATE OF EMAIL REQUEST	RESTOCKING FEE?	CAN I RETURN IT?
0-14 DAYS AFTER DELIVERY	NO	YES, FOR A REFUND
15-30 DAYS AFTER DELIVERY	YES - 20%	YES, FOR A REFUND (MINUS RESTOCKING FEE)
30+ DAYS AFTER DELIVERY	YES - 20%	MAYBE, DEPENDS ON ITEM - ONLY STORE CREDIT - NO REFUND.

E-BOOK RETURNS (does not include coursepacks or IT Labs - see #9 & #10 below):

DATE OF EMAIL REQUEST	RESTOCKING FEE?	CAN I RETURN IT?
0-24 HOURS FROM TIME OF PURCHASE	NO	YES, FOR A REFUND
0-14 DAYS FROM DATE OF PURCHASE	YES - 20%	YES, FOR A REFUND (MINUS RESTOCKING FEE)
15+ DAYS FROM DATE OF PURCHASE	X	NO - NON-RETURNABLE. NO EXCEPTIONS

OUR RETURNS POLICY

1. ANY RETURNED ITEMS MUST BE IN PERFECT RESALABLE CONDITION. Returned items that are damaged, marked up, torn, mutilated or unsaleable will be non-refundable and refused.

2. Books containing software or shrinkwrapped textbook packages as well as software and e-books CANNOT be returned if the item has been opened/downloaded/accessed or tampered with. No exceptions.

3. Shrinkwrapped or software items that have been opened are NON RETURNABLE.

4. SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

5. Shipping costs for returning merchandise/books must be paid for by the customer. Items that are unclaimed or refused (Returned to Sender) will be charged a $20.00 returns shipping fee.

6. ANY UNAUTHORIZED RETURNS WILL BE SHIPPED BACK TO SENDER OR WILL BE CHARGED A 20% RESTOCKING FEE. PLEASE REQUEST PERMISSION BEFORE RETURNING YOUR ITEMS.

7. Books lost or received in damaged condition can be replaced or refunded. Please contact customer service for damaged/lost shipments - please note that missing items and/or damage claims must be made within 7 days of receipt.

8. We can only refund the payment method used in the original purchase.

9. Coursepacks and .pdf downloads are NON-RETURNABLE.

10. MyIT Labs and Pearson eTexts are NON-RETURNABLE.

We always make an effort to consider special requests.

Please email us so we can look into your request. We cannot grant special requests over the phone.

Shipping

Our shipping cutoff time is 11am EST, unless otherwise stated.

In stock orders ship out within 1-3 business days.

If an item is out of stock, it ships out in 2-6 business days unless otherwise noted.

If the delay is greater than 6 business days, we will email you with an estimated shipping date.

PLEASE NOTE THAT SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.

Please note that shipping charges are non-refundable. We do not refund shipping charges. We only make exceptions for this policy when items are lost.

If you paid for a PRIORITY item (Canada Post Priority Courier) and the item is delivered late (according to the carriers terms), we can only provide you with store credit for the shipping value.

Items with incorrect shipping addresses are the responsibility of the customer. If the item is lost, we cannot offer a refund. If the item is returned to us, we will reship the item to you at no extra cost.

We cannot reship your order until the original order is returned to us. However, you can always pay for a new order if you need the item(s) ASAP.

Payments

Payment can be made by the following methods:

Visa
MasterCard
American Express
Visa Debit
EMT (Email Money Transfer)
ApplePay
GooglePay
PayPal

PLEASE NOTE: When paying by Visa Debit cards, your billing address must match the address on your bank statement, or else the charge will be declined.

Credit card charges appear as "SP * U FRED BOOKSTORE 8772891151"
Visa Debit card charges appear as "POS Purchase O POS SP * U FRED BOOKSTORESAINT"
PayPal charges appear as "PAYPAL *NUSKULE INC 4029357733 ON"

Here are the steps you must take to pay through e-mail money
transfer:

1. Sign on to your account at your banking website (i.e. www.scotiabank.com, www.rbc.com, etc.)
2. There will be a section where you can transfer money - please select "Email Money Transfer" option.
3. The transfer should be addressed to "Nuskule inc" and the email address is payments@nuskule.com.
4. The amount of your money transfer MUST be the exact total of your sales order
(OPTIONAL – for customers without “Auto-deposit” enabled)
5. Your secret question should be set to "What is my order number?"
6. The answer should be your order number: UF********
7. Click "Submit"
8. You will receive a confirmation email when your payment has been received.

Please note EMT payments are processed during business hours if you have purchased a immediate digital delivery product your codes will be sent to you as soon as possible.

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